Returns policy
Returns
Zamberg is pleased to offer an unrivaled 100% refund no questions asked 30 days return policy. Simply contact customer service at 800-856-7736 or orders@zamberg.com to obtain a Return Merchandise Authorization (RMA) number.
Important:
No Return/Exchange On:
Refunds and Reimbursed Costs
All refunds are issued within 3 business days of receipt of the returned merchandise and are applied to the same method or source of payment on the original order. Processing times may vary between financial institutions, please allow 7-10 days for a credit to appear on your credit card statement.
Return shipping costs for items determined to have a manufacturing defect are reimbursed for parcels shipped via UPS Ground, FedEx Standard, or USPS First Class Mail. Packing and handling charges from a retail shipping outlet such as The UPS Store are not refundable.
Damaged or Missing Items
Claims for damaged or missing items must be received within three days of receipt of merchandise.
If your parcel has not arrived within 5 days of the expected delivery date, please contact us. All packages are insured; however all claims for missing parcels are subject to a waiting period that may vary between 5 to 31 days dependent on the shipping carrier chosen.
Please note:
Zamberg is pleased to offer an unrivaled 100% refund no questions asked 30 days return policy. Simply contact customer service at 800-856-7736 or orders@zamberg.com to obtain a Return Merchandise Authorization (RMA) number.
- Pack the item(s) securely and include the RMA number.
- Include the original manufacturer's box, plastic sleeve, and/or inserts when mailing your item(s) back.
- Ship the parcel via your choice of insured ground service with a tracking number.
- Send pre-authorized returns to:
ATTN: Returns/Exchanges
Zamberg
50 Leanni Way. Ste E1
Palm Coast, FL 32137
Important:
- COD packages are not accepted and will be refused.
- Items with missing pieces or exhibiting damage from misuse, abuse, or negligence will be declined at our discretion.
- It is ok to try and return an item for a full refund.
- 100% refund guarantee applies to the purchase price of the item(s) plus standard shipping costs only. Upgraded shipping is not refundable.
No Return/Exchange On:
- Razors and blades, whether individual or in kits and used shaving brushes.
- Corn plane blades.
- Disposable implements such as scalpel blades and comedone needles.
Refunds and Reimbursed Costs
All refunds are issued within 3 business days of receipt of the returned merchandise and are applied to the same method or source of payment on the original order. Processing times may vary between financial institutions, please allow 7-10 days for a credit to appear on your credit card statement.
Return shipping costs for items determined to have a manufacturing defect are reimbursed for parcels shipped via UPS Ground, FedEx Standard, or USPS First Class Mail. Packing and handling charges from a retail shipping outlet such as The UPS Store are not refundable.
Damaged or Missing Items
Claims for damaged or missing items must be received within three days of receipt of merchandise.
If your parcel has not arrived within 5 days of the expected delivery date, please contact us. All packages are insured; however all claims for missing parcels are subject to a waiting period that may vary between 5 to 31 days dependent on the shipping carrier chosen.
Please note:
- We do not sharpen or repair tools. Items that are simply worn from use do not have a manufacturing defect.
- Items that fail due to misuse or use in unusual or unexpected ways are not considered defective.
- If an item is exchanged, and an identical item is not available, we may opt to substitute an item of equal or greater value.
- If an item cannot be exchanged, (out of stock, limited edition, etc.) a refund may be the sole course of action available.